Cornerstone onDemand Hiring for Product Support Engineer at Remote, India Full Time

The Product Support Engineer is responsible for handling customer product inquiries and issues via telephone, email or chat sessions.

In this role you will…

· Provide multi-channel support to internal and external clients (telephone, email, chat and other online channels) in a 24*7 rotation work environment.

· Leverage all available resources to accurately and efficiently document customers’ issues and related resolutions.

· Troubleshoot problems related to product applications, functions, installation, integration, and configuration.

· Assist with varying multiple customer-impacting projects.

· Provide input on frequently asked questions documents; and create, review and update knowledge base articles.

· Guide customers through product upgrades and installations.

· Document complex issues for escalation to more senior support specialists.

· Consideration of privacy and security obligations

You’ve got what it takes if you have…

· 1+ years of professional experience in a 24*7 customer support environment delivering outstanding customer service and support in a multichannel enterprise B2B environment

· Technical training or college/university study in information technology

· Experience interacting with clients under stressful circumstances

· Advanced communication skills (oral and written)

· Proven analysis and troubleshooting skills

· An ability to manage deliverables in challenging situations and adapt to timeframes at minimal notice should a need arise.

· Ability to review the information at hand and make decisions with minimal guidance

· Some knowledge of web server technology (such as IIS and Wildfly)

· Some knowledge of database management (query, backup, restore)

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Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com