Data Axle Hiring for Customer Service Representative at Pune Full Time

About Data Axle:

Data Axle Inc. has been an industry leader in data, marketing solutions, sales and research for 50 years in the USA. Data Axle has set up a strategic global centre of excellence in Pune. This centre delivers mission critical data services to its global customers powered by its proprietary cloud-based technology platform and by leveraging proprietary business & consumer databases. Data Axle is headquartered in Dallas, TX, USA.

Roles & Responsibilities:

We are looking for a Customer Service Representative who will be responsible for providing exceptional customer service and education, resolving customer issues in a timely manner, and performing verifications of new sales to ensure that customers fully understand the purchased product.

• Provide timely support for all customers and users.
• Identify, report, and act on issues that lead to customer dissatisfaction.
• Serve as an expert in the use of Company products and solutions.
• Provide proactive customer outreach, as requested.
• Handle requests using effective and professional skills and processes.
• Log, monitor, and track all customer concerns. Document customer interaction.
• Educate and train customers and users on ways to derive greatest value from purchased products.
• Build user confidence and awareness in how to derive maximum value from Company products and solutions.
• Recognize and communicate new opportunities for extending the relationship with the customer.
• Provide service and troubleshooting support required by customers on a day-to-day basis.
• Run counts in multiple systems.
• Maintain customer relationship management system.
• Perform other miscellaneous duties as assigned by management.

Qualifications:

• High school diploma or equivalent is required; Associates degree is preferred.
• 1 to 2 years of customer service experience is required.
• Demonstrated skills in problem resolution and best practice customer service processes.
• Demonstrated ability to build trust and rapport with customers and team members.
• Ability to communicate with individuals in an articulate, professional manner. Strong phone skills and written communications skills.
• Knowledge of MS Office and Internet technologies.
• Ability to effectively handle multiple priorities while maintaining integrity of work.
• Ability to maintain Customer Relationship Management System.
• Ability to work in multiple database systems (IDMS, and DA platform).

This position description is intended to describe the duties most frequently performed by an individual in this position. It is not intended to be a complete list of assigned duties but to describe a position level.