DBS Bank Hiring for Specialist, Collections at India Full Time

Job Purpose (In a brief, specific one or two-sentence statement, answer the questions: “Why does this position exist?” and “What is it expected to accomplish?”)

Key Accountabilities (List the expected end results or KPIs that the job holder is expected to achieve for this job. Do not list more than 5)

1) Work with Debt Collection Agencies & Branches to deliver on Target performance in Pre-charge off as well as Post-Charge off buckets

2) Track Debt Collection Agencies (DCA) performance on a daily & monthly basis against MTD target v/s achievement & issuing performance letters monthly

3) Reconciliation of payments collected along with receipts on a daily basis, to check for any fraud/siphoning of funds by DCA staff

4) Perform Audit on DCA by conducting site-visits on a semi-annual basis; Perform Annual review on the Agencies i.e. Financial & reputations; information security & control; on-site review results, service level & yearly performance.

5) Execution of legal remedies like sec.138, SARFAESI Act etc on defaulting customers for recovery of outstanding.

6) Visiting Branches, Customers & DCA’s for to drive collections & ensure assigned targets are achieved.

7) Follow-up with customers of retail products to walk into the branches and make payments toward their overdues.

8) Managing data & MIS’s as per the requirement.

Job Duties & responsibilities (List the principal duties. Use concise statements that provide a clear understanding of the level of responsibility, complexity, creativity and analysis performed in this position.)

1. Conducting the On-Boarding of shortlisted Debt Collection Agencies(DCA) as per the ORR process

2. Ensure the DCA complies with Bank’s Outsourcing requirement

3. Review & investigates customer complaints on DCA

4. Review customer’s settlement proposal when raised by the DCA

5. Perform Controlled Self-Assessment on the DCA on a month on month basis

6. Capacity planning for DCA’s from time to time

7. Check on timely account allocation to the DCA

8. Tracking of daily Tele-caller & Field collector productivity by maximizing payment recoveries from Delinquent accounts

9. Sample Call monitoring of calls made by Tele-callers & give feedback to DCA staff on further improvement. Knowledge of managing dialers in the past would be an added advantage

10. Checking of Invoices raised by DCA and tracking for timely payment to DCA’s

11. Any other responsibility assigned to him/her from time to time by the Supervisor

Additional Responsibilities:

• Working on implementation of Collection Management system for India Consumer business

• UAT Testing of various modules of Collection Management system(CMS)

• Testing of mobility solution & Agency Management module as part of the CMS implementation

• Liasoning with local & regional technology team for timely delivery of various Collection system module

• Acting as a back-up to system administrator for CMS

• Preparing training document for Collection Management system

Required Experience

At least 8 years of experience in Retail Collection(Mortgages, Unsecured Loans, Credit Cards)

Education / Preferred Qualifications

Graduate/Post Graduate along with sound domain knowledge in Retail Collections

Core Competencies

1) Good analytical skills

2) Good presentation & negotiation skills

3) Good interpersonal skills

4) Good knowledge of the industry

5) Acumen to manage Collection agencies

Technical Competencies

1) Sound knowledge of policies / lending frameworks followed for retail products

2) Good knowledge of Collection tools & techniques

3) Sound understanding of regulatory guidelines on Collections issued by RBI (local regulations in India), MAS and local laws and regulations that impact retail businesses in general.

4) Knowledge of various Asset products and risks associated with them