Dell Technologies Hiring for Account Manager 4, Inside Sales at Remote Full Time

Job Family Summary – IS5

Sells products and services (via telephone, web or e-mail) globally to specified customer or partners and is responsible for ensuring a positive customer/partner experience. Global Sales overlay quota will be allocated based on aligned outside global account executives.

Principle Accountabilities

Sells products and services, including Desktops, Laptops, Printers, Software, enterprise solutions and service contracts. Responsible to drive inbound and outbound calls, emails, and web interface to focus on maintaining and expanding business relationships/market share with existing and new customers Functions as the primary insides sales demand generalist and provides support to the field sales leader with all sales internal resources, in both strategy and executions May focus on new account development and/or expanding existing accounts Work towards achievement of an overlay quota Interacts regularly with the outside sales team Responds to customer inquiries. Works effectively in a global team environment. May require some direct selling to end user customers and partners.

Principle Responsibilities

Continually improves approaches and methods for selling company products and services. Responsible for higher number of large accounts. If account/acquisition focused individual responsible for: – Highest revenue spend in business and/or account complexity within assigned business – Greatest strategic value within assigned business

Accomplished level sales representative, influencing how others engage/interact with client set

The customer/partner experience is highly dependent on the performance and accuracy of the specialist and as such, has a significant impact on the customer/partner relationship and the future spend with company

Uses thought leadership to build customer relationships and assist customers/partners in developing business solutions using company products and services.

Coaches others in closing complex deals and assists others in keeping up-to-date on company’s technology, products, and services

Exhibits a broad base knowledge of multiple or related industries as well as an acute business understanding

Organizes internal/external resources in response to customer/partner needs

Develops relations with key vendors to better position industry technology within company solutions

Focuses self and team on the most critical activities that support the sales environment and the customer/partner

Support account planning, opportunity management, quoting, and pricing negotiation in support of GAM & global sales executives

Support regional partner engagement to align to global account plan

• Drives qualifying opportunities, developing quotes, contract approvals, and closing the opportunities

• Responsible for driving inbound and outbound calls, emails, and web interface, focuses on maintaining and expanding business relationships with central decision makers at the partner

Skills

Solid understanding of the full range of products and services and is able to identify how these products and services align to customer needs

Leverages cross-functional resources to achieve results/meet customer needs

Basic indirect Leadership skills

Identify improvement opportunities with individuals and within segment

Leverages experiences to lead individuals and team

Ability to teach, coach, and motivate others to improve performance including providing feedback and identifying development opportunities

Education and Experience

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life – while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.