Delta Air Lines Hiring for Senior Application Support Engineer at Bangalore Full Time

Responsibilities

• Collaborating with software developers, engineers, and operations teams
• Monitoring sites and software to make sure theyre performing properly (including on-call shifts)
• Anticipating potential problems before they occur (and coming up with solutions)
• Conducting post-incident reviews
• Documenting your work (Knowledge Articles, Wikis and Runbooks) to turn findings into repeatable actions.
• Managing stakeholders
• Quality Assurance including Supporting Testing, Test Tools, Test Environments
• Capacity and Performance Management
• Quickly responding to incident alerts and support calls. Identifies, and coordinates with teams that are critical to the events resolution.
• Building and supporting a reliable application suite for the environment to meet the development and maintenance requirements of systems/platforms.
• Working/partnering as part of the development team to evaluate the health, stability and reliability of systems/applications.
• Creating and Utilizing monitoring, alerts, dashboards, and management tools to ensure the availability, reliability and performance of systems/applicationsand services.
• Constantly working to improve and implement automation of systems/applications tasks.
• Providing technical support for systems/applications according to application SLAs.
• Responsible for designing and developing resiliency in the application code, settings for deploymentsand engaging with squads to address failure patterns.

What You Need To Succeed (Minimum Qualifications):

• Bachelor’s degree with three to six years of work experience.
• Required overall experience 3-5yrs.
• 2+ years of experience with L2 support User Tickets, Service Now Ticketing tool
• Coding experience in C++, Java, Python, Window scripting and Linux scripting
• Hands on Experience with ITIL based Operational Support (Incident, problem, Service, Change and Knowledge)
• 3 plus years C/C++ development experience
• 3 plus years of experience Linux and Windows environments.
• Strong Technical Writing Skills
• Ability Self-learn other coding and scripting languages to a sufficient level to support the operation, troubleshoot problems and validate fixes.
• A strong desire and ability to run an optimized critical communications system with 100% availability.
• Excellent collaboration and communication skills
• Top notch work ethic with a high level of professionalism.
• Exceptionally motivated and self-directed.
• Expert learner and willing to keep up-to-date knowledge.
• Strong communication, teamwork and leadership skills.
• Highly adaptable with proficient time management skills.
• Airline industry Knowledge
• Airline Messaging Background (Type-A, Type-B, HTH, EDIFACT, MQ, Terminal Traffic Inter-connectivity, Synchronous and Asynchronous messaging concepts)
• Strong desire todive deep into technical challenges and code
• Excellent problem solving, analytical, and troubleshooting skills.

What Will Give You A Competitive Edge (Preferred Qualifications)

• Experience performing root cause analysis to quickly recover from service interruptions and to prevent recurring problems
• Visual Studio IDE Knowledge
• Version control system Knowledge: Git, Subversion, etc. and developing/maintainingpipelines in Jenkins.
• Experience with a relational database: SQL queries . Knowledge of SQL.
• Knowledge in monitoring tools – Dynatrace, Riverbed, etc
• Experience deploying and supporting monitoring and reporting platforms
• Knowledge and work on experience in cloud migration (AWS) is a plus.
• 1 plus years Airport Workstation (CUTE and Proprietary) Technical Experience
• 1 plus years Airport Peripheral Device Management Skills