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Private Jobs / Private Sector
Dewar’s Garage Hiring for Service Manager at Kolkata, West Bengal Full Time
Full Job Description
Job Overview:
As a Service Manager, you will be responsible for managing the entire workshop operation and ensuring that revenue targets are met while maintaining high levels of customer satisfaction. You will be responsible for leading a team of technicians, service advisors, and support staff to deliver high-quality automotive service and repair work. The successful candidate must have strong technical ability and excellent leadership and communication skills.
As a Service Manager, you will be responsible for managing the entire workshop operation and ensuring that revenue targets are met while maintaining high levels of customer satisfaction. You will be responsible for leading a team of technicians, service advisors, and support staff to deliver high-quality automotive service and repair work. The successful candidate must have strong technical ability and excellent leadership and communication skills.
Key Responsibilities:
1. Manage the regular operations of the workshop, including scheduling, workflow, and quality control.
2. Develop and maintain a strong customer service culture, ensuring that customer satisfaction levels are high and that customer complaints are addressed in a timely and effective manner.
3. Lead and develop a team of service advisors, technicians, and support staff, ensuring that they are motivated, engaged, and well-trained.
4. Maximize workshop revenue by driving service and repair work, upselling services, and ensuring that technicians are productive and efficient.
5. Ensure that workshop productivity and efficiency targets are met, and that all work is completed to a high standard and within specified time frames.
6. Ensure that workshop equipment and tools are maintained and serviced regularly, and that health and safety regulations are adhered to.
7. Ensure that all work carried out in the workshop is compliant with manufacturer and dealership policies and procedures.
8. Keep up-to-date with industry developments and trends, and implement best practices to improve workshop performance.
Qualifications:
1. Experience in a similar role in the automotive industry, preferably in a dealership environment.
2. Strong technical knowledge and ability, with experience in automotive service and repair work.
3. ITI/ B.Tech/ Diploma in Automobile is required.
4. Excellent leadership and communication skills, with the ability to manage and motivate a team effectively.
5. Knowledge of industry regulations, health and safety standards