Dimple Collection Hiring for Online Customer Service at Āgra Full Time

Responsible for acting as a liaison between our customer and the respective client.

Provides assistance via Call or chat to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.

Escalate to relevant team internally and/or externally.

Job Description:

Prompt chat and email response to customers Document each customer’s question or problem as well as the resulting answer or solution Develop customer service solutions Maintain service level

Job Specification: Intermediate or above Excellent communication (verbal & written) Proficiency with MS Office particularly MS Excel Flexibility Customer-centric attitude Problem-solving Adaptability Perks & Benefits: Medical Insurance Permanent Employment Status Provident Fund Internal Job Opportunities Annual Leaves Leaves Encashment Referral Bonus

Job Type: Full-time

Salary: ₹9,000.00 – ₹15,000.00 per month

Schedule:

• Day shift

Ability to commute/relocate:

• Agra – 282005, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)