Docmaster Private Limited Hiring for CUSTOMER SUPPORT REPRESENTATIVES at Noida Full Time

MyDocMaster is a digital document store which help its users to compile and complete a document in three simple steps (For more details please visit – https://www.mydocmaster.com

We are hiring Customer Support Representatives to manage customer queries and complaints. You will also be asked to process information and modifications and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm and patient with customers and can comfortably work on computers.
Responsibilities:
· Maintaining a positive, empathetic, and professional attitude toward customers at all times.

· Respond promptly to customer inquiries.

· Communicating with customers through various channels.

· Acknowledging and resolving customer complaints.

· Knowing our products inside and out so that you can answer questions.

· Processing orders, forms, applications, and requests.

· Keeping records of customer interactions, transactions, comments, and complaints.

· Communicating and coordinating with colleagues as necessary.

· Providing feedback on the efficiency of the customer service process.

· Ensure customer satisfaction and provide professional customer support.
Requirements:
· Graduate in any discipline.

· Ability to handle things patiently

· Good command of Microsoft Office.

· Prior experience working in customer support.

· Excellent communication skills in English & Hindi.

· Good in complaint handling & problem-solving.
Who can apply: Only those can apply who
· Are available for the full-time (in-office) job.

· Have relevant skills & interests.

· Can start immediately.

· Are from Noida & neighbouring areas.

Job Type: Full-time

Salary: ₹15,000.00 – ₹18,000.00 per month

Schedule:

• Day shift

Ability to commute/relocate:

• Noida – 201301, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 2 years (Preferred)

Speak with the employer
+91 9958801688