Easebuzz Hiring for Desktop Support Engineer at Pune, Maharashtra, India Full Time

Easebuzz is a payment solutions (fintech organisation) company which enables online merchants to accept, process and disburse payments through developer friendly APIs. We are focusing on building plug n play products including the payment infrastructure to solve complete business problems. Definitely a wonderful place where all the actions related to payments, lending, subscription, eKYC is happening at the same time.

We have been consistently profitable and are constantly developing new innovative products, as a result, we are able to grow 4x over the past year alone. We are well capitalised and have recently closed a fundraise of $4M in March, 2021 from prominent VC firms and angel investors. Easebuzz’s corporate culture is tied into the vision of building a workplace which breeds open communication and minimal bureaucracy. An equal opportunity employer, we welcome and encourage diversity in the workplace. One thing you can be sure of is that you will be surrounded by colleagues who are committed to helping each other grow.

Easebuzz Pvt. Ltd. has its presence in Pune, Mumbai, Bangalore, Gurugram

Skills And Experience

Desktop Support Engineer: –

Ø Provide technical support to end-users for hardware, software, and network-related issues.

ØDiagnose and resolve technical issues related to desktops, laptops, and peripherals.

ØInstall, configure, and maintain operating systems (Windows/Linux) and software applications.

ØPerform regular system updates, patches, and ensure proper maintenance of desktops and workstations.

ØHandle user account creation, permissions, and support Active Directory-related tasks.

Ø ØAssist in setting up, configuring, and troubleshooting hardware, printers, and other peripherals.

Ø ØSupport network connectivity issues, including VPNs and Wi-Fi configurations.

Ø Ø Respond to and resolve service desk tickets in a timely and professional manner.

Ø Ø Document all incidents and resolutions using the service management tools.

Ø ØProvide remote desktop support for users in various locations, as required.

Ø ØAssist in the preparation of new desktop systems, software deployments, and hardware setups.

Ø ØCollaborate with other IT teams to ensure smooth operation of infrastructure and resolve escalated issues.

Ø ØEnsure adherence to security best practices, including data protection and compliance policies.

Ø ØEnd user e-mail configuration and O365 working knowledge.

Google Administrator: –

Ø Administer and support Google Workspace (Gmail, Google Drive, Google Meet, Google Docs, Google Sheets, etc.).

Ø Configure and maintain user accounts, groups, and permissions in Google Admin Console.

Ø Provide Level 2 support for Google Workspace issues, including email, calendar, file sharing, and other Google services.

Ø Troubleshoot and resolve Google Workspace-related issues, ensuring timely resolution and minimal disruption to users.

Ø Assist with the setup, configuration, and migration of users into Google Workspace.

Ø Manage and monitor Google Workspace security features, including 2-Step Verification, data loss prevention (DLP), and audit logs.

Ø Ensure proper backup, retention, and recovery procedures for Google Workspace data.

Ø Implement and maintain best practices for Google Workspace usage and ensure compliance with company policies and industry regulations.

Ø Collaborate with other IT teams to integrate Google Workspace with other business applications and services.

Ø Provide training and documentation for end users on Google Workspace features and best practices.

Ø Monitor system performance and address issues related to Google Workspace performance and reliability.

Ø Stay up to date with Google Workspace updates and new features, ensuring that the organization leverages the latest tools and capabilities.

Ø Assist with reporting and analytics from Google Workspace, such as usage metrics, security reports, and other operational data.

Ø Manage and Maintain Google workspace MDM and User configuration related to MDM.

Ø Manage and Maintain Google workspace related security.

Employment Type

Full-Time