EC-Council International LimitedHiring for Partner Success Executive at Hyderabad, Telangana Full Time

Location: Hyderabad

Remote working options available

EC-Council is the worlds largest cyber security technical certification body. We operate in 145 countries globally and we are the owner and developer of various world-famous cyber security programs. We are proud to have trained and certified over 220,000 information security professionals globally that have influenced the cyber security mindset of countless organizations worldwide.

www.eccouncil.org

Role Purpose: To provide Account Management support/training for all Global Partners/Distributors & Country Managers.

This will entail co-ordination of Sales team and all partners related activities which will include but will not be limited to new account(s) creation, queries raised by sales and distributor teams on the ground who support partners, offer First level support for resolution of queries raised by partners.

Key Responsibilities

1. Partner Account Creation

Set up new partners on the system while ensuring proper coordination and creation within the defined business processes and turnaround timelines;

Ensure all relevant Know Your Customer (KYC) documents e.g. duly completed forms, company incorporation documents, business permits, copy of identification documents etc. are received from Sales/Partner and approved by the compliance team;

Carry out preliminary KYC documentation checks for the relevant information;

Enter the partner account details in the system, create and assign the tills as well as review the creation of the partner accounts to ensure that there are no errors and the account type and correct mapping;

Contact Finance to confirm that the partner account has been created and payment credited for the first order release.

Inform respective partner that the account is created and provide assistance & onboard the partner via the Partner Training Program.

Resolve partner creation requests as and when received.

2. Generation of Reports

Prepare reports on partner account creations/renewals/terminations, weekly and monthly

Extract and share reports on issues logged, tracking the SLA of each issue resolutions and the status of each

3. Stakeholder Engagement

Engage with cross functional stakeholders (Internal and external) in carrying out the daily operations to ensure effective communication and update on all the activities.

Keep all relevant people informed of progress in work, presents complex information and concepts in a way which is simple to understand.

Undertake other duties as may be assigned from time to time.

Weekly and Monthly reports by 5th of every month

Business Review and Ad hoc reports as may be required.

4. Qualifications

Bachelor’s degree in Business Administration or equivalent.

2 years of experience in a similar role.

Strong communication skills, both written and verbal

Ability to work with external and internal stakeholders

Analytical, commercial skills and business acumen

Ability to plan & prioritise workloads

Additional Information

We are an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we do not discriminate based on such characteristics, or any other status protected by the laws or regulations in the locations where we work.

The job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

EC-Council is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process and need a reasonable accommodation to complete the process, please contact us [email protected] and let us know how we may assist you.

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Role:Back Office

Salary: 2,00,000 – 4,00,000 P.A.

Industry:IT Services & Consulting

Functional Area:Administration & Facilities

Role Category:Facility Management

Employment Type:Full Time, Permanent