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Private Jobs / Private Sector
EduRun Hiring for Customer Service Representative at Mumbai Full Time
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Requirement: Minimum 6 months of experience in customer service
Responsibilities:
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
Job Type: Full-time
Salary: ₹20,000.00 – ₹25,000.00 per month
Schedule:
- Day shift
- Night shift
Ability to commute/relocate:
- Chandivali , Mumbai – 400076, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)