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Private Jobs / Private Sector
Edusuite Inc. Hiring for Helpdesk Officer | Remote Work at Muntinlupa, Rizal Philippines Full Time
AI-Powered School Management System for K-12 to College.
Our mission is to disrupt the EdTech industry by developing best-in-class software, becoming the market leader, while providing an awesome place to work.
Java Developer
Job Description:
Customer Support
– Oversee multiple lines of support which include Chat, Phone, Email and our ticketing system queue.
– Streamline the processes to make it as efficient as possible
– Be the first line of ‘live’ correspondence with our end users
– Resolve common issues
– Verify, escalate, and coordinate with other departments for more complex concerns.
Quality Assurance
– Create and relay tickets from client reports to the development team
– Support the software development team in defining and testing features
– Verify that work produced meets elicited requirements through test plan / test case development and execution
– Anticipates current and future issues and develop plans and actions to minimize the negative impact
Functional Area:
ITES/BPO/KPO/Customer Service
– At least 2 years experience in similar roles. Preferably in a senior or lead position
– Good written communication skills
– Recommendations from your past Clients and Superiors
Bonus points:
– Knowledge in Database and System Administration.
– Experience in Quality Assurance.
Experience:
2 – 5 years
Qualification:
Any Diploma