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Private Jobs / Private Sector
Engage2Excel Hiring for Client Support Coordinator I (AD129A) at Bengaluru, Karnataka Full Time
Full Job Description
Engage2Excel is actively looking for a dynamic person to join our Contact Center team in Bangalore. We are always on the lookout for motivated candidates who enjoy providing quality customer service in addition to ideas with a collaborative environment to maximize effectiveness. We rely on open-minded individuals, who will bring value to our organization. We offer a creative and enthusiastic work environment to encourage the open exchange of ideas and forward-thinking initiatives. If you believe this is you, we want you on board!
MAJOR RESPONSIBILITIES/DUTIES:
Assisting customers, receiving and processing requests based on designated program specifications via phone and/or our ticketing systems.
Interact with customers to provide information and/or technical assistance in response to inquiries about their accounts, orders, websites, products, shipping instructions, and more.
Coordinate shipment and returns.
May perform other clerical duties such as writing letters, printing, filling and folding, etc.
WHAT’S IN IT FOR YOU?
Become part of a group, which works in a highly creative environment where unity and teamwork are at the core of all operations.
Be a part of a rapidly growing group and a positive environment.
WHAT TO BRING TO THE TABLE:
Experience: 6 months to one year experience in a customer service environment;
Ability in common business applications (i.e. Microsoft Word, Excel, Outlook);
Excellent typing skills and the ability to multi-task;
Ability to work in a fast-paced environment;
Time-management and organization skills;
Very good analytical skills and problem-solving abilities;
Critical decision making, judgment, autonomy;
Customer-oriented, tactfulness, and courtesy;
You demonstrate a positive “can do” attitude and a flexible approach;
Excellent verbal and written communication skills;
Must be available at least 1 Saturday every second week.
This is an exceptional opportunity, for the right person, to work for a great company that offers leading recognition solutions with a full range of benefits.
Job Types: Full-time, Permanent (8 hours per day)
Other Benefits:
Company organized ongoing social activities, offer a complete group insurance plan, work-life balance, flexible PTO, sick days, ongoing training & development programs, Employee and Family Assistance Program, Parental Insurance Plan, on-site parking, casual dress code, and many more.
** Only selected applications that meet the requirements of the role will be contacted **