English School of London Hiring for Outbound Sales Consultant (Education) at Remote Full Time

Role type- full-time | Location- online (work from home) | Reports to- Sales Manager | Duration- 1 year renewal | Base Pay Band- 25,000 INR (+monthly bonus over and above)

Earn up to 1 lakhs per month based on performance and motivation.

1. Desired Profile

• Minimum 2 years’ work experience in a B2C customer management and/or sales environment in education industry.
• Bachelors or Masters in Sales and Marketing Management
• Excellent communication skills in English (Interview and IELTS (or equivalent) score of 7 or above.

2. Role profile

• The main duty of a Sales Specialist (Student Counsellor) in student recruitment is to secure excellent sales results (new and existing students) in order to assist the online Teaching Centre to meet or exceed its sales targets.
• The SS (Sale’s Specialist) is also responsible for being a school ambassador and in delivering a seamless customer experience when handling enquiries about English school of London’s (ESL) English language services and to provide a high quality, efficient and integrated pre and post-sale customer management experience for students and other customers across all ESL’s Services meeting Key Performance Indicators (KPIs).

3. Job description

• Sales and Account Servicing

1. To meet and exceed all sales (new and existing students) targets and KPIs as set out by the organisation.

2. Be accountable for individual’s and team’s monthly/quarterly sales (new and existing students) targets.

3. Provide consultation services to students or parents on ESL’s courses and be the Single Point of Contact (SPOC) for prospects, guiding them through the journey from first enquiry to final sale.

4. Administer placement tests to both local and overseas students where necessary, to ensure a good fit of products and learning needs.

5. To maximise opportunities for cross selling and up selling.

6. Follow up with customers who had their consultations and/or placement tests but did not register with the purpose of offering them alternative solutions to enrol onto a course.

7. To maximise conversion rates of enquiries/placement tests to registrations by following up telephone and email enquiries, ensuring smooth customer enrolment process.

8. To use Salesforce/LeadSquared CRM to monitor daily sales performance so that appropriate actions can be taken to meet or exceed sales (new and existing students) targets.

9. Provide an exceptional level of sales and customer management to all customers to ensure that all their needs and requests are taken care of.

• Customer Management

1. To provide ESL’s students excellent post-sales services so that they enjoy a good experience with the organisation.

2. Attend to all customers’ requests and enquiries through all ESL’s channels in a timely manner.

3. Ensure that all existing customers are informed of re-registration promotions and periods through various channels as appropriate (e.g., in writing, telephone calls, EDM).

4. Register/reserve/waitlist students in appropriate batches and details are entered in the system accurately.

5. To handle and update online payment in the system accurately and payments received correctly for course registrations/placement test and others.

• Customer Management

1. Be proficient in using relevant systems, such as CRM, MIS, student registration system (TCMS and OBS) and other IT systems or platforms used to ensure small operations of the school.

• Product and Offer Knowledge

1. To always acquire and maintain an excellent level of product knowledge by attending product training and observing classes.

2. To acquire and maintain an excellent level of pricing, always discounting an offer knowledge through briefing and attending professional development and skills programs.

• Data collection, reporting, and miscellaneous

1. To input Teaching Centre data, following ESL’s guidelines, in the relevant systems and ensure that all databases and reports are updated and recorded in a timely and accurate manner.

2. To ensure that the background of online meetings is well organised and tidy, meeting professional guidelines.

3. Comply with the standing operating procedures SOPS per job requirement.

4. Any other duties assigned by the line manager.

5. Attendance at regular professional development, training and skills programs as required.

6. Full engagement with the performance management program PMPD.

7. Participate in projects as agreed and performance management.

8. Attend and complete all ESL mandatory e-learning modules.

4. Additional information and requirements of the job

• As part of the wider Sales and Customer Management team serving both new and existing customers, you will be required to support and assist your colleagues from time to time in tasks that ensure the smooth running of the Centre.
• This may include covering duties online. This may also include participation at Open Days, Parent Events, Seminars, Evening Online Receptions.
• Provide participate and/or provide sales support in all sales and marketing events (in or out of the centre) with the purpose of creating awareness and generating leads for the centre.

5. Behavioural Competence

• Working towards the shared purpose (essential)
• Making it happen (essential)
• Working together (essential)
• Being accountable (essential)
• Shaping the future (essential)
• Connecting with others (essential)
• Creating shared purpose (essential)

Please note: All behaviours will be used for performance management purposes.

Job Types: Full-time, Regular / Permanent

Salary: ₹25,000.00 – ₹35,000.00 per month

Benefits:

• Work from home

Day range:

• Monday to Friday
• Weekend availability

Shift:

• Day shift
• Evening shift
• Flexible shift
• Morning shift
• Rotational shift

Supplemental pay types:

• Commission pay
• Performance bonus
• Yearly bonus

Application Question(s):

• Do you have sales’ experience in Ed-tech?
• What is your level of English- intermediate, upper intermediate, or competent? (Please pick the level)

Work Location: Remote

Application Deadline: 14/12/2022
Expected Start Date: 13/12/2022