Team description: We love building intelligent, scalable systems using diverse set of state-of-the-art technologies!! Using the latest technologies we improve our customer experience across chat, voice, web & mobile platforms, empowering millions of travellers enjoy their perfect trip. Our focus is Data Intelligence that learns and provides information for operational management and surfaces strategic insights. Business Contribution/Impact: In partnership with multiple teams, we have automated setup and management of Contact Centre & Agents on a per partner basis which reflects the partner’s unique business model. We deliver integrated software and hardware solutions allowing all of Expedia’s customers and partners to contact us for assistance as travellers travel around the world. We build systems that help Contact Centre partners run their business well and improve customers experience of interacting with us.
# LI-SM1 About Expedia Group Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group’s family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, Egencia®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50 Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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