Expeditors Looking For Ocean Export Manager at Chennai, Tamil Nadu, Full Time

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 18,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

, Job Description

To further develop the Ocean Export product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company’s policy and procedures.

Business & Revenue Stream:

• Align with Service Manager for business development plan, be part of sales call, drive strategy with regional team, senior manager & etc.
• Engage with network for business decision and continuously develop your relationship.
• Build Carrier relationship for potential support & investment plan.
• Be known to the market for effective business development, collective approach for various product.
• Align with Pricing manager for pricing decision and have consistent meeting with Carrier, Consolidator, Service Provider.
• Bring the ocean market intel in Sales meeting, Team meeting, Customer meeting.

Customer

• Actively develop business opportunity through active involvement in account management and retention program.
• Complete 5 Sales Calls per week and ensure they are documented in CRM.
• Ensure Customer reviews are completed with your regular customers.
• Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global.
• Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer.
• Take an active role in the transition of new business/ updates to existing business.

People:

• Identify, develop, and mentor your No. 2.
• Review your team member appraisal timely and at a minimum once per year per employee.
• Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans.
• Ensure and keep motivating the key staff with goal setting and monitoring.
• Conduct regular interviews with potential new personnel.
• Plan for and hold effective monthly department review with team.
• Review department goals and business plan periodically with staff to ensure buy-in and accountability.
• Ensure teammate meets company standard & expectation which include the product /leadership training for Management team.

Operations & Finance :

• Create and maintain an effective department organization chart, which is designed for flexibility and growth
• Prepare, execute, monitor and update at regular intervals the business plan for the department
• Monitor and improve key departmental productivity indicators including but not limited to:
• Shipments Per Desk (SPD)
• Revenue Per Desk (RPD)
• Expense Per Desk (EPD)
• Revenue Per Shipment (RPS)
• Revenue to Expense ratio
• Instill and foster a climate of compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
• Build and maintain strong relationships with service providers (shipping lines, trucking companies, and others)
• Work to be the best solution provider, creative local market solutions for overall cost benefit for both parties.
• Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.
• Regularly read and review business and trade journals and attend industry events to further market and industry knowledge.
• Assist Ocean Manager with preparation of annual department budget.
• Review, understand and focus on improving department freight yields.
• Review Daily Branch Revenue report (Daily).
• Ensure any contracts, vendor, customer or other, are reviewed in accordance to company contract policies prior to being signed.
• Follow company capex procedure for the purchasing of any equipment for your staff or department.
• Utilize Top 20 Accounts report to continually evaluate the development of retention base and the revenue distribution amounts and % of top clients, and work towards goal of balanced customer base (no more than 10% revenue by one customer)

Compliance:

• Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
• Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.

Culture:

• Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Systems:

• Be open to implementing new system changes and enhancements into your department.
• Be involved and suggest system/process improvements.
• Set the tone of this environment within your department.

, Qualifications

Knowledge:

• Expeditors company policies and procedures knowledge
• A good understanding of Expeditors’ products, services and systems
• Strong market and competition knowledge

Skills:

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Engage and develop people to achieve the shared vision of department.
• Proven negotiation skills.

Behaviours:

• Emotional resilience
• Self-reflecting and open to feedback
• Initiative and ability to work in autonomy
• Role model of integrity and pride for all employees
• Proven leadership attitude and background

Education and Experience:

4 years of industry specific qualification (country & global specific).

Additional Information

Reporting Structure:

This position reports to

• Ocean Services Manager

Job Location: Chennai