Expeditors Looking For Ocean Import Manager at Chennai, Tamil Nadu, Full Time

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 18,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

, Job Description

Business & Revenue Stream:

• Align with Service Manager for business development plan, be part of sales call, drive strategy with regional team, senior manager & etc.
• Engage with network for business decision and continuously develop your relationship.
• Build Carrier relationship for potential support & investment plan.
• Be known to the market for effective business development, collective approach for various product.
• Align with Pricing manager for pricing decision and have consistent meeting with Carrier, Consolidator, Service Provider.
• Bring the ocean market intel in Sales meeting, Team meeting, Customer meeting.

Customer

• Actively develop business opportunity through active involvement in account management and retention program.
• Complete 5 Sales Calls per week and ensure they are documented in CRM.
• Ensure Customer reviews are completed with your regular customers.
• Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global.
• Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer.
• Take an active role in the transition of new business/ updates to existing business.

People:

• Identify, develop, and mentor your No. 2.
• Review your team member appraisal timely and at a minimum once per year per employee.
• Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans.
• Ensure and keep motivating the key staff with goal setting and monitoring.
• Conduct regular interviews with potential new personnel.
• Plan for and hold effective monthly department review with team.
• Review department goals and business plan periodically with staff to ensure buy-in and accountability.
• Ensure teammate meets company standard & expectation which include the product /leadership training for Management team.

Operations & Finance :

• Create and maintain an effective department organization chart, which is designed for flexibility and growth
• Prepare, execute, monitor and update at regular intervals the business plan for the department
• Monitor and improve key departmental productivity indicators including but not limited to:
• Shipments Per Desk (SPD)
• Revenue Per Desk (RPD)
• Expense Per Desk (EPD)
• Revenue Per Shipment (RPS)
• Revenue to Expense ratio
• Instill and foster a climate of compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
• Build and maintain strong relationships with service providers (shipping lines, trucking companies, and others)
• Work to be the best solution provider, creative local market solutions for overall cost benefit for both parties.
• Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.
• Regularly read and review business and trade journals and attend industry events to further market and industry knowledge.
• Assist Ocean Manager with preparation of annual department budget.
• Review, understand and focus on improving department freight yields.
• Review Daily Branch Revenue report (Daily).
• Ensure any contracts, vendor, customer or other, are reviewed in accordance to company contract policies prior to being signed.
• Follow company capex procedure for the purchasing of any equipment for your staff or department.
• Utilize Top 20 Accounts report to continually evaluate the development of retention base and the revenue distribution amounts and % of top clients, and work towards goal of balanced customer base (no more than 10% revenue by one customer)

Compliance:

• Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
• Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.

Culture:

• Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Systems:

• Be open to implementing new system changes and enhancements into your department.
• Be involved and suggest system/process improvements.
• Set the tone of this environment within your department.

, Qualifications

KNOWLEDGE, SKILLS AND BEHAVIOURS:

Knowledge:

• Expeditors company policies and procedures knowledge
• A good understanding of Expeditors’ products, services and systems
• Strong market and competition knowledge

Skills:

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Engage and develop people to achieve the shared vision of department.
• Proven negotiation skills.

Behaviours:

• Emotional resilience
• Self-reflecting and open to feedback
• Initiative and ability to work in autonomy
• Role model of integrity and pride for all employees
• Proven leadership attitude and background

Education and Experience:

4 years of industry specific qualification (country & global specific).

Additional Information

Reporting Structure:

This position reports to

• Ocean Services Manager

Job Location: Chennai