eZee Technosys Pvt Ltd Hiring for Customer Service Executive at Surat Full Time

Roles & Responsibilities:

• Contacting clients and resellers regarding the AMC renewals of theirs through emails, chats and calls .
• Respond to communications received from clients and resellers, along with internal enquiries.
• Prepare estimates AMC cost of all the clients and share with them accordingly.
• Followup for AMC renewals
• Prepare Monthly MIS for AMC department.
• Assisting all customers regarding outstanding balances and then obtaining payment.
• Worked independently and as part of a team to handle customer conflict and resolved issues professionally. Interact with team members sharing information and working to make sure the best practices are used to achieve the collection goals.
• Reviewed customer’s reasons for delinquency and determine if a temporary solution would cure continuous delinquency.
• Monitor overdue accounts, using computers and other automated systems.
• Must communicate & follow up effectively with sales dept (BDM) regarding customer accounts on a timely basis.

Skills Requirements

• Strong verbal and written communication skills in English.
• Good computer knowledge.
• Self motivated and a team player.
• Excellent attendance and punctuality.
• Excellent customer service skills.

Job Type: Full-time

Salary: ₹11,000.00 – ₹25,000.00 per month

Speak with the employer
+91 9265802293