f5 Hiring for Mgr, Consulting at Hyderabad, Telangana Full Time

Are you someone who has passion to be consultative, thrilled to solve complex customer problems and provide solutions to customers? Here is an opportunity to help drive a business and work with cutting edge technology by working with a team of high performing Professional Services consultants to successfully deliver F5 services.

For over 20 years, F5 has been the industry leader in application delivery. Now, we’re helping our customers thrive on any architecture and across multi-cloud environments. F5 is the only company on the planet that powers applications from development through their entire lifecycle so our customers-enterprise businesses, service providers, governments, and consumer brands-can deliver differentiated, high-performing, and secure digital experiences that are changing the world.

But our success isn’t driven solely by what we do. We also care deeply about how we do it. Our culture is how we live, every single day, and it’s producing exceptional results-not only for our customers, but also for our employees. We understand that your life is about more than just work, and we’re committed to a culture that supports your whole life.

Position Summary

The Manager of Consulting develops and maintains a technically qualified team of Consultants whose mission is to enhance the sales effort of the Product Sales Team both from a pre-& post sales experience by providing solid services delivery. This is a leadership opportunity responsible for all Professional Services implementation and delivery in the India region.

Primary Responsibilities:
Management Responsibility: Employee management including but not limited to interviewing and hiring candidates for open positions, onboarding, establishing goals, assigning or delegating work, providing on-the-job training, giving guidance to staff, conducting performance evaluations, approving paid time-off (PTO), developing performance improvement plans, and taking disciplinary action.

Liaise with Account Management and Professional Services Sales Teams to support opportunities for Consulting engagements

Taking ownership of critical incidents, coordinating and establishing effective communication between stakeholders

Taking accountability for service delivery performance, meeting customers expectation and driving future demand

Identify new technical skills required to support the delivery needs of customer engagements.

Assist with vendor management for staff augmentation

Achieve or exceed quarterly customer satisfaction, profit margins, and revenue goals.

Review and evaluate Consultants’ professional performance (SOWs, work items, professionalism, work ethics, F5 customer satisfaction)

Uphold F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.

Perform other related duties as assigned.

Skills and Abilities

Able to lead and mentor both physical and virtual teams

Outstanding customer-facing skills

Operational ability in a diverse, large-scale environments

Strong organizational skills

Ability to manage and prioritize tasks efficiently

Strong resource planning and problem-solving skills

Strong English spoken and written language skill essential – other Asian languages a plus

Additional skill which would be a plus

Understanding of technologies such as cloud services and technologies, network architecture, application availability and security

Qualifications

Minimum 5 years managing a professional services team

Minimum 5 years providing consulting both onsite and remote consulting services.

Bachelors and/or Masters Degree in information technology related field

Industry certifications such as CISA, CISSP, GIAC, PMP a plus.

Physical Demands and Work Environment

Duties require the ability to travel up to 50% via automobile and airplane and may require periodically working outside normal working hours (evenings and weekends).

Duties require the ability to utilize a computer / laptop, communicate over the telephone, and read printed material.

Location: Mumbai or Bangalore or Hyderabad is preferred.

Background Screening

This role involve customer facing engagements and may be subject to additional background check requirements per customer requests. All screenings and results will be subject to applicable law and F5 policies and may be used to determine work assignment or further employment eligibility.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Yello/Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.