Fanatics Hiring for Head of E-Commerce, India – Topps International at Mumbai, Maharashtra, India Full Time

Fanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores.

As a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.

This role will play a pivotal role in leading the eCommerce function, developing short and long-term strategies utilizing online marketplaces, digital channels, and the topps.com website. This role will set and deliver on targets across all customer digital touchpoints, build category development goals and own the P&L. In addition, you will optimize ROI via online performance marketing channels driving quality traffic to boost sales as well as the eCommerce campaign calendar. This role will report to the India GM with a dotted line reporting into the Global eCommerce function.

Responsibilities

• Develop the eCommerce market launch plan for Topps in the Indian market
• Working with the relevant cross-functional teams, be responsible for the sales growth and development of Topps products on the brand website and relevant online marketplaces
• Work on setting up the operational infrastructure needed supporting the sourcing, storing and last mile fulfilment of customer orders
• Ensure that the brand website is kept updated with engaging content and product offerings
• Take ownership of and optimise the ecommerce P&L with full accountability in bottom- and top-line results and reporting, including control of the Ad spend across all digital channels
• Think creatively, strategically, to rapidly improve our ecommerce KPIs (acquisition, conversion, retention, frequency, spend and profit)
• Identify relevant customer segments and deliver targeted product and marketing offerings
• Develop and manage the warehouse and stock control functions in line with business needs to aid company growth, cost and stock control, reporting and ultimately profitability
• Develop and execute a customer satisfaction strategy across the business using in-depth knowledge of e-commerce, digital and performance marketing
• Manage relationships with local technology vendors and agencies
• Manage change and communication to all business stakeholders

Required Skills And Experience

• Degree in related discipline or equivalent experience
• Demonstrated experience in management and development of an eCommerce division or company
• A solid grasp of analytics tools e.g., Google Analytics or similar
• Experience using the Magento ecommerce platform is highly desirable or similar
• Experience managing a team as well as external contributors
• A sound practical understanding of digital marketing for B2C
• Hands-on, highly organised and able to prioritise to hit deadlines
• Demonstration of managing multiple product pipelines of varying sizes simultaneously
• Strong communication and presentation skills, confident talking with technical and non-technical stakeholders

Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics or Fanatics Brand email address. For added security, where possible, apply through our company website at www.fanaticsinc.com/careers

Tryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.

Fanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics’ fair labor practices.

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