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Private Jobs / Private Sector
FirstCry.com (BrainBees Solutions Ltd.) Hiring for Operation Executive at Pune, Maharashtra, India Full Time
Job Description:
Key Responsibilities:
- Handle inbound and outbound customer calls, emails, and chats promptly and professionally.
- Resolve service-related queries, complaints, and issues efficiently.
- Coordinate with internal teams (operations, logistics, etc.) for issue resolution.
- Follow up with internal teams for fast resolution.
- Achieve performance metrics such as response time, resolution rate, and customer satisfaction score (CSAT).
- Escalate unresolved issues to higher support levels when necessary.
- Provide feedback and suggestions to improve customer experience and processes.
- Maintain a courteous, positive, and customer-focused attitude at all times.