FIS Solution India Pvt ltd Hiring for Customer service executive at Pune Full Time

Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Selecting and hiring new staff.
Monitoring the work of individual representatives and of the team.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
Maintaining a pleasant working environment for your team.

Job Types: Full-time, Part-time, Regular / Permanent, Fresher
Part-time hours: 4 per week

Salary: ₹20,000.00 – ₹25,000.00 per month

Benefits:

• Flexible schedule

Schedule:

• Day shift
• Flexible shift
• Monday to Friday
• Morning shift
• Weekend availability

Ability to commute/relocate:

• Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)