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Private Jobs / Private Sector
Five Splash Infotech Pvt Ltd Hiring for Quality Analyst BPO at Jamshedpur Full Time
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· Participate in design of call monitoring formats & quality standards.
· Performs call monitoring & provides trend data to site management team.
· Uses quality monitoring data management system to compile & track performance at team & individual level.
· Performs monitor of customer care call responses.
· Participates in customer & client listening program to identify customer needs & expectations.
· Provides actionable data to various internal support group as needed.
· Coordinates & facilitates call calibration session for call center staff.
· Provide feedback to call center team leader & managers.
· Prepares & analyze internal & external quality report for management staff review.
· Perform other assigned duties.
Application Deadline: 15/10/2021
Expected Start Date: 15/10/2021
Job Type: Full-time
Salary: Up to ₹15,000.00 per month
Schedule:
- Flexible shift
- Rotational shift
Education:
- Bachelor’s (Required)
Experience:
- total work: 1 year (Preferred)
- BPO Quality: 1 year (Required)
Language:
- English (Required)
Work Remotely:
- No