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Private Jobs / Private Sector
Flipkart Hiring for Executive – Ticketing at Mumbai Full Time
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Responsibilities:
- Cancel and refund all bookings requested by direct cancellation through customer login or by calling customer service of Cleartrip.
- Verify exact nature of cancellation request – full, partial sector, split pax , amended , no show , full refund. Exception cases like visa rejection , medical and death cases.
- Ensure proper verification of itinerary mentioned on HQ and airline website for LCC / GDS for full service airlines across all domains.
- Once cancellation process is completed, screenshot needs to be captured confirming the same.
- Refund to be computed depending on the nature of cancellation as pt.2.
- Document all details accurately using Salesforce CRM.
- All calls made to airline should be done using Genesys.
- Follow up (Call and Email) with airline/supplier in case of pending cancellations.
- Provide end-to-end support when it comes to trip cancellation & refund.
- Communicate clearly and effectively with airlines / other ticketing partners.
- Maintain agreed SLA with 100% compliance to quality and documentation.
- Ensure Positive Outcome with every Interaction.
- Maintain integrity and hygiene with all customer and internal interactions.