Flipkart Hiring for Executive – Ticketing at Mumbai Full Time

Responsibilities:

• Cancel and refund all bookings requested by direct cancellation through customer login or by calling customer service of Cleartrip.
• Verify exact nature of cancellation request – full, partial sector, split pax , amended , no show , full refund. Exception cases like visa rejection , medical and death cases.

• Ensure proper verification of itinerary mentioned on HQ and airline website for LCC / GDS for full service airlines across all domains.
• Once cancellation process is completed, screenshot needs to be captured confirming the same.
• Refund to be computed depending on the nature of cancellation as pt.2.
• Document all details accurately using Salesforce CRM.
• All calls made to airline should be done using Genesys.
• Follow up (Call and Email) with airline/supplier in case of pending cancellations.
• Provide end-to-end support when it comes to trip cancellation & refund.
• Communicate clearly and effectively with airlines / other ticketing partners.

• Maintain agreed SLA with 100% compliance to quality and documentation.
• Ensure Positive Outcome with every Interaction.
• Maintain integrity and hygiene with all customer and internal interactions.