Fortuco Resource Pvt. Ltd Hiring for Chat And Email Support Executive Non Voice at Chennai, Tamil Nadu Full Time

• Any Graduate from a recognized Institute or University in any discipline.
• Minimum 1-Year experience in any Customer Service (E-mail or Chat/Telecom Voice).
• Graduates who know to Read and Write Hindi will be an added advantage. (Freshers also eligible).
• Rotational Shift – 6 Days Working/1 day rotational week off.
• Shift Timing – 7 AM to 1 AM (Any 9 hours shift). (One Way Cab Drop Facility).

Salary : 2.4 LPA Salary basis on previous experience

Key Responsibilities:
Complete the emails and back office data work specified by the process.

Ensure adherence to time schedules.

Be available for all briefings and updates.

Be aware of and comply with any client / process / product updates.

Share the day’s performance with the TL and colleagues

Address any problems/ grievances with the TL/ TC/ TM that may have a bearing on productivity or efficiency.

Maintain high customer satisfaction rating as per the feedback taken by various agencies/ authorities.

Take steps to improve on performance based on coaching

Education & Specification Training:
Any Graduate

Work Experience:
Minimum 1year of Experience

Competencies and Specific Skills

Interpersonal skills

Problem solving

Analytical Ability

Adaptability

Customer orientation

English Language Written skills

Telephone Etiquette

Basic computer skills

Flexibility

Stress tolerance

Team building /teamwork

KPI knowledge and understanding

Transaction monitoring

Selling Skills

Probing Skills

Learnability