FreeBalance Looking For Functional Support Specialist at Gurgaon, Haryana, Full Time

As a Functional Support Specialist, you will have the opportunity to contribute to our ongoing success by delivering quality and timely services during and post-implementation of our products to our customers for all project deployments. This position provides first-line support to our customers and provides the opportunity to learn new technologies and enterprise applications in delivering better service to our government customers. Main Responsibilities: Conducting level 2 support, warranty service and maintenance of ITMIS Application Evaluate whether an incident should be worked, deferred, or escalated based on issue severity. Monitor system performance and generate periodic performance/monitoring reports Making resolution reports Updating the documents including deliverables Making software change logs On-demand work Liaising with different stakeholders and other counterparts Possess strong communication and inter-personal skills Display the ability to both… lead and support Should be results-oriented Ability to relate complex ideas in a manner that may be comprehended by staff with little background in ICT and public financial management techniques Possess the ability to work under pressure while managing several tasks Candidates should be fluent in English Provide feedback to Sales, Product Management, and Development on future product requirements based on interaction with clients Develop new or modify existing custom solutions, including forms and reports Qualifications: A Bachelors degree or above in Accounting/ Business Management/ Finance. 3 years experience in finance (budgeting process, accounting, debt and payroll) with utilisation of an IT Application System. Qualifications in ICT will be an added advantage. Experience working in the public financial management reform program and working with information management systems would be considered an asset Must be able to write and speak English FreeBalance focuses on Financial Services, Governments, Finance, and Software. Their company has offices in Ottawa. They have a large team that’s between 201-500 employees. To date, FreeBalance has raised $3M of funding; their latest round was closed on December 2002. You can view their website at http://www.freebalance.com or find them on LinkedIn,

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