Frontline Technology Support, LLC Hiring for Dispatcher/Customer Service at New Delhi Full Time

We are a national IT service company servicing US based clients, and we are looking for experienced dispatching/customer service agents to join our team. A dispatching/customer service agents is primarily responsible for engaging with customers on potential work opportunities on behalf of our company. Their duties include answering phone calls or emails from customers to answer questions by retrieving information from the necessary departments to prioritize and organize work order opportunities and schedules, participate in meetings with the dispatch and customer service team to discover new communications tactics and maintain expert knowledge about the company products and services to best help customers.

Important

This is an independent contractor position with possible employment in the future. The ideal candidate is highly skilled in their field, can work under minimal supervision, and has a flexible schedule. If you are a self-motivated team player with a passion for your work and the IT industry, we are looking for you to join our team.

Duties and Responsibilities

Processing and dispatching work opportunities according to predetermined schedules, customer requests or immediate needs.

Relaying information such as work orders or other messages to and from service providers, managers, or other personnel.

Using the telephone and other electronics means (text messages, emails, online chat, etc.) to communicate with current or potential customer, service providers or other personnel.

Speaking with different members of staff or customers to resolve problems, requests for products or services.

Preparing work schedules and preparing work order’s or receiving work orders from service providers.

Working independently or with other team members taking charge of communications within company assigned territories.

Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services provided, data entry of records and other information.

Complete a variety of projects and assignments as needed

Communicate updates and issues that arise with supervisors, managers, or team members

Meet company deadlines

Track and record your progress and present regular updates to supervisors and clients

Requirements and Minimal Qualifications

Strong time-management, communication, and organizational skills (Must be fluent in English)

At least 1 year of technical support/customer support or other related IT, computer, or electronic experience.

At least 1 years of prior experience of working with US processes or structured environments.

Able to work with minimal supervision and able to prioritize and manage your schedule.

Must have a quiet and dedicated workspace with minimal background noise.

Windows based computer and reliable internet service and speeds.

Computer literacy and typing speeds of 35 wpm.

Stonr data entry skills – Must be able to accurately document information into our data base and other platforms and web portals.

Job Type: Full-time

Pay: ₹24,790.63 – ₹35,415.30 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Work from home

Schedule:

• Day shift
• Weekend availability

Supplemental pay types:

• Overtime pay

COVID-19 considerations:
The safety of our customers, employees and technicians is at the core of everything we do. We are following recommended guidelines from the CDC and the state health officials to help protect the health and well-being of the communities we serve.

Ability to commute/relocate:

• Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Dispatching: 1 year (Required)
• Computer hardware: 1 year (Required)
• Technical support: 1 year (Required)
• Customer service: 1 year (Required)

Language:

• English (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)