Fugetron Corporation/Crescent Global Infotech Hiring for Customer Support Executive at Mumbai Full Time

Job description

*Full time Night Shift and Permanent work from home job

Roles and Responsibilities

• Serves customers by providing product and service information and resolving product and service problems.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

Desired Candidate Profile

• Proficiency in English and Excellent communication skills (speaking & writing)
• Customer-oriented and composed under pressure
• Ability to diagnose and resolve basic technical issues
• Good understanding of computer systems, mobile devices and other tech products.
• Excellent probing skills.
• Ability to multitask and to work well within a team environment while keeping the customers’ needs as a priority at all times.
• Familiarity with incident/ticketing systems for tracking Service Desk tickets
• Key skills – Client satisfaction, Service delivery quality, Rapid response
• A desire to continue to learn in the environment

Job Type: Full-time

Salary: ₹18,000.00 – ₹23,000.00 per month

Schedule:

• Night shift
• US shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Work Remotely:

• Yes