GaragaPlug Hiring for Customer Success and support at Bengaluru, Karnataka Full Time

Customer Success and Support (Night shift)

GaragePlug, a SaaS Startup based out of Bangalore, is an After Sales Automotive Workshop Management Platform founded in 2017 by Automobile Industry experts.

GaragePlug is presently trusted by hundreds of brands across 12+ countries and continues to expand across the world!

We are now ready to take a long jump in 2022. To make this happen, We’re looking for dynamic Customer Success/Support people to assist in various stages of the customer life cycle such as Onboarding, User Training, Support, Adoption, etc.

What Makes You The Right Fit :

• Bachelor’s degree.
• Who loves to work with technical support role.
• SaaS based product/company experience is a plus.
• Fluent in Spanish/english.
• Experience in SaaS based products/company is preferred.
• 0-2 years experience in customer support or success roles.
• Ability to communicate with customers by email, chat, and phone.
• Excellent interpersonal, verbal, and written communication skills with the ability to take initiative and build strong relationships
• Customer-focused attitude.
• Willingness to work in a Startup.

Your Primary Responsibilities :

• You will be the first point of contact for customers via email & chat primarily, over the phone if it is required.
• Onboard new customers and help them digitalize their workflows in our software.
• Conducting training sessions for Users to ensure the right understanding of the Product
• Keeping a track of the Product adoption.
• Maintain a profitable relationship with the clients.
• Play a key role in sharing the voice of users with the rest of the team.
• Work with the product team to resolve issues, bugs, and feature requests reported by customers and to ensure that they are delivered and conveyed to customers.
• Work closely with the Quality Assurance team.
• Identify and report bugs & customer requests using JIRA.
• Owner of the Self-Help knowledgebase of GaragePlug.

Performance Parameters :

• Renewals
• Upsell, Revenue generation
• Prevention of Churn
• Maintain NPS Score
• Support Response Time

Perks for you :

• Work in fast globally growing Start Up
• Work with industry experts
• Opportunity to travel aboard

https://www.garageplug.com/

Job Type: Full-time

Salary: ₹400,000.00 – ₹800,000.00 per year

Schedule:

• Fixed shift
• Morning shift
• US shift

Application Question(s):

• In how many days you can join us?
• What is your current salary?
• What is your expected salary?

Education:

• Bachelor’s (Preferred)

Experience:

• SaaS Sales: 1 year (Preferred)