Genpact Hiring For Process Associate – Customer Service – Collections at Noida, Uttar Pradesh Full Time

We are inviting applications for the role of Process Associate, Collections

Responsibilities

Collect the delinquent amount from the customer over the phone or take promises from them on making the payment

Make collection calls to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests also Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund and Follow up on customer/internal disputes, customer questions and working between departments to get a resolution

Inbound & outbound calling

Provide payment plans basis customer requirement

Maintain a deep understanding of client process and policies

Qualifications we seek in you

Minimum qualifications

Graduate (in any stream)

Excellent Communication Skills (verbal and written)

Preferred qualifications

Good customer handling skills

High Energy level

Effective probing skills and analyzing / understanding skills

You should be able to work on a flexible schedule (including weekend shift)

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

JobProcess Associate

Primary LocationIndia-Noida

Education LevelBachelor’s / Graduation / Equivalent

Job PostingAug 26, 2021, 4:09:41 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time