GLG Hiring for Assistant Manager, Member Success at Gurugram, Haryana, India Full Time

Member Success Assistant Manager is responsible for delivering exceptional customer support for GLG’s Network Members including former C-suite executives, academics, scientists, policy specialists, former public sector leaders and other top professionals. This is a fast-paced customer service position in which Assistant Mangers interact with Network Members daily through various channels and proactively support Network Members to enable them to provide Clients with insights.

Member Success Assistant Managers thrive in a fast-paced environment, multitasking between various responsibilities. They are curious individuals who are excited about a problem-solving, communication-driven, and report written. Whether it is participating in the scheduled meeting with local leaders to discuss about the campaign target or provide the refresher training to local stakeholders on regular basis, the Member Success Assistant manager role is an exciting and key computer-based position in a growing global firm.

Specific Responsibilities Include (but Are Not Limited To)

As a Member Success Assistant manager, each day will present a variety of inquiries from both Network Members and stakeholders ranging in complexity and level of urgency. You will learn to master the relationship workflow with local leaders and Network Members, while developing training design process, project management skills, and reporting skills, as well as building sustainable relationships with various local leaders and stakeholders.

You Will Also

• Complete a fast-paced training program.
• Interact with GLG Network Members via email, telephone, and live chat. Solve approximately 40+ Network Member-related inquiries per day.
• Adhere to standardized workflows to provide a consistent service experience as well as ‘think on your feet’ to provide custom solutions to Network Members.
• Partner with MS managers to develop a deep understanding of GLG Network Membership strategy to achieve target and offer real-time support to aligned local teams.
• Collaborate with GLG’s client solution and network development teams to protect the integrity of all GLG engagements and to ensure that Network Members have a best-in-class experience.
• Be the main contact point to connect the Global and APAC MS team with local business units, partnering with Member Success leadership to provide updates and support as necessary.
• Take on additional tasks as assigned.

An Ideal Candidate Will Have The Following

Across all our positions, GLG seeks excellence, integrity, creativity, and professionalism. Specifically, we look for individuals who thrive in new environments and approach their work with precision and a drive to continually improve overall skillset and performance.

The Following Factors Will Strengthen An Applicant’s Candidacy

• Total 4-5 years of experience
• Ability to read, write and speak English at a fluent level. Other language skills are a plus.
• Passion for high-level customer service with a successful track record in working in a team environment.
• Strong written and verbal communication skills using a variety of communication channels (telephone, e-mail, live chat, etc.)
• Demonstrated commitment and attention to detail, ideally in a high-volume, fast-paced environment.
• Strong problem-solving skills and ability to work under stress.
• Passion for fast-paced learning, especially in a technology-enabled environment
• Ability to work effectively independently and/or collaboratively on a team.
• Bachelor’s degree or above
• Ability to work in a hybrid role, typically working 9:00 – 18:00 IST, typically coming into the office 1-2 time per week.

About GLG / Gerson Lehrman Group

GLG is the world’s insight network. Our clients rely on GLG’s global team to connect with powerful insight across fields from our network of approximately 1 million experts (and the hundreds of new experts we recruit every day).

We serve thousands of the world’s best businesses, from Fortune 500 corporations to leading technology companies to professional services firms and financial institutions. We connect our clients to the world’s largest and most varied source of first-hand expertise, including executives, scientists, academics, former public-sector leaders, and the foremost subject matter specialists.

GLG’s industry-leading compliance framework allows clients to learn in a structured, auditable, and transparent way, consistent with their own internal compliance obligations and the highest professional ethical standards. Our compliance standards are a major competitive differentiator and key component of the company’s culture.

To learn more, visit www.GLGinsights.com.

Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.