Global Assure Hiring for Customer Care Executive at Gurgaon Full Time

Job Profile: –

· Analyze Customer problems and providing solutions using the knowledge based

· Assist less experienced representatives as necessary

· Diagnose customer issues through process of elimation by asking probing questions

· Document issues appropriately based on existing guidelines

· Explain service contract provisions to dissatisfied customers

· Provide easily understood answers adapted to the customers situation

· Receive inbound & make Outbound calls and Emails inquiry

· Adherence to the Standard Operating Procedure and follow the scripts

• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

Qualification and requirements: –

· Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice

· Ability to use logics and reason to identify the strengths and weakness of alternative solutions.

· A college degree or equivalent

· Proficiency with computers, especially with CRM software and strong typing skills.

· Previous customer service experience, especially in practical industry preferred.

· Strong time management and decision-making skills.

· Adhering to all company policies and procedures

· Take responsibility from time to time

Shifts Timings: – Need to work in Rotational Shifts (No night shifts for female candidates)

Job Type: Full-time

Salary: ₹20,000.00 – ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Rotational shift

Ability to commute/relocate:

• Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Language:

• English (Preferred)