Job Description
Responsible for the efficient and profitable operation of the service department while
ensuring a high level of customer satisfaction. This position manages fiscal and operational
activities efficiently within the department and organises and supervises all service activities
in the dealers coverage area according to company guidelines.
Customer satisfaction and retention.
Service performance KPIs such as MTTR, response time etc
Service organisation motivation and performance.
Achievement of targets as set in PDP and by company management for business &
Operation goals.
Role:Service Manager
Salary: 4,25,000 – 7,00,000 P.A.
Industry:Engineering & Construction
Department:Customer Success, Service & Operations
Role Category:After Sales Service & Repair
Employment Type:Full Time, Permanent
Key Skills
service manager
Customer ServiceCustomer SupportAfter Market ServiceWarranty Analysiscustomer satisfactionConstruction Equipmentservice managementAfter Sales Service
Skills highlighted with ‘‘ are preferred keyskills
Education
UG:B.Tech/B.E. in Automobile, Mechanical,Diploma in Mechanical
PG:M.Tech in Automobile
Company Profile
The Global Zone
Client of THE GLOBAL ZONE HR
Company Info
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Contact Company:The Global Zone
Reference Id:Service Manager
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