Effectively manage the Security Operations at Terminal 3 by having interface with officers of CISF, Delhi Police, other government agencies and internal stake holders for ensuring smooth/ hassle free security operations. Also, to ensure adequate & serviceable security gadgets, implementation of regulatory compliances, fulfilling/resolving day-to-day security issues with respect to stake holders on one side and CISF on the other, implementation of preventive measures to thwart theft/pilferage, to investigate /enquire into incidents/ accidents, to implement action plan for improvement of ASQ/Skytrax score, to coordinate and participate in the conduct of mock drills, timely resolution of contingencies, to ensure implementation of Do’s & Don’ts in the Terminal during terror alert situations thereby ensuring safe & secure environment at Terminal 3 of IGIA.
ORGANISATION CHART
Head Sec Ops & Cargo –> Sr. Specialist (Ops-Security) (PD) –> Shift In-Charge (Ops-Security) (LG) –> Shift Duty Officer (Ops-Security) (LH) –> Sr. Associates (Ops-Security) (LI)
Key Accountabilities
Accountabilities Key Performance Indicators
Supervise daily shift briefings at T3
Coordinate regularly with Ops inspector of CISF, Superintend Customs and Wing I/c of Immigration for smooth operations and also to ensure adequate manning of PESC, Customs and Immigration counters during peak hours.
Extend support to reporting manager during investigation / enquiry on various incident / accidents/ thefts/pilferages reported during shifts.
Supervise Key management process, access control & documentation. Ensure keys audits are conducted as per SOP. Also to submit compliance report to Reporting Manager.
Ensure enforcement drives are conducted periodically for violation of Airports rules / AVSEC orders and to follow up with concerned agencies for necessary corrective action.
Ensure 100% serviceability of security gadgets. To follow up with concerned agencies for timely rectifications. Also to submit compliance report to Reporting Manager.
Ensure 100% serviceability of Boarding gates and Biometric access control systems. Also to submit monthly status report to HOD.
Ensure timely supports are given to Quality Control Team on various IMS / Quality improvement activities at Terminals.
Monitor ASQ/Skytrax audits and implement initiatives to improve the scores.
Ensure compliance of BCAS guidelines and regulations by Airport staff.
Ensure implementation of measures to reduce unethical/illegal activities. Also to have regular interactions with security in-charge of different agencies.
Ensure timely implementation of theft/pilferage preventive measures in the Terminal.
Recommend Tools/Material in/out permission requests up to 07 days period.
Co-ordinate with security agencies during contingencies & terror alerts/situations.
KEY ACCOUNTABILITIES – Additional Details
Accountabilities Key Performance Indicators
Attend Advance Security Liaison (ASL) meeting called for VVIP movements.
Ensure participation during conduct of mock drills by different agencies. (CISF/NSG/DP/ARFF).
Monitor media activities (includes visit by Media house/Photo shoots/ Video shoots etc) and to ensure that the same is done with prior approvals of DGCA/BCAS/DIAL.
Gather Intelligence inputs and timely dissemination to senior officials for information.
Follow-up with respective agencies w.r.t non- compliance observed during BMA/BBA security checks.
Ensure compliance of observations noticed during combing operations with CISF, DP & others
Ensure compliance of BCAS norms by concessionaires
Ensure surprise checks are conducted at the construction/renovation sites periodically for security compliance by vendors.
Ensure timely coordination with CISF/Delhi police/Airlines with regard to death on-board / at terminal or unruly passengers.
Ensure random checks are conducted on illegal/touting activities at forecourt area.
Conduct random checks of vital installations.
Attend to passenger complaints in coordination with concerned teams (BHS, CCTV, Airline etc) w.r.t passenger’s complaints including baggage theft/complaints.
Monitor and coordinate with internal and external stakeholders during Haj operations.
Submit DSR and Ops report to Reporting Manager.
EXTERNAL INTERACTIONS
INTERNAL INTERACTIONS
FINANCIAL DIMENSIONS
Maintaining the AVSEC implementation and non-compliance pertains to approx. 5000 personnel of GHAs, House Keeping, Concessionaries, RAXA, maintenance agencies, Airline staff deployed at Terminals.
Other Dimensions
02 subordinates
Education Qualifications
Relevant Experience
Minimum 8-10 years of relevant work experience in aviation security.
COMPETENCIES
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