Godrej Capital Hiring for Associate Product Manager at Mumbai, Maharashtra, India Full Time

Godrej Capital is a subsidiary of Godrej Industries and is the holding company for Godrej Housing finance & Godrej Finance. With a digital-first approach and a keen focus on customer-centric product innovation, Godrej Capital offers Home Loans, Loan Against Property, Property Loans, Business Loans and is positioned to diversify into other customer segments and launch new products. The company is focused on building a long-term, sustainable retail financial services business in India, anchored by Godrej Group’s 125+year legacy of trust and excellence. Godrej Capital has a special focus on learning and capability development across its employee base and is committed to diversity, equity, and inclusion as a guiding principle.

The organization has been consistently recognized as a Great Place to Work™ receiving certifications in 2022 and 2023. As it stands, Godrej Capital holds a spot among India’s Top 50 Best Workplaces in BFSI 2023 and is also recognized as one of India’s Great Mid-Size Workplaces 2023. Beyond that, it has also had the honor of being named the Best Organization for Women by The Economic Times in both 2022 and 2023, and the Best Workplaces for Women by Great Place to Work in 2022 and in 2023.

As digital interactions become the norm, customers expect seamless, self-sufficient service experiences. This role is essential to drive automation and assisted-service innovations, reducing reliance on customer support while enhancing efficiency and satisfaction. By leveraging AI, machine learning, and intelligent workflows, the Product Manager will streamline agent workflows, reduce service time, and elevate the customer experience through smart, data-driven product enhancements. The Product Manager will work closely with our Contact Center teams to continuously optimize our Salesforce Service Cloud and broader CRM tech stack.

• Product Strategy & Development: Define and execute the roadmap for automation in assisted servicing, integrating AI and ML for smarter digital solutions.
• Automation & Self-Service Execution: Build and optimize self-service solutions, transaction workflows, and AI solutions to streamline operations of contact centre & operations team.
• Cross-Functional Collaboration: Work with engineering, design, IT, customer service & operations teams to align initiatives with business objectives.
• Product Lifecycle & UAT: Oversee end-to-end product management, conducting User Acceptance Testing (UAT) to ensure functionality and performance.
• Data-Driven Optimization: Analyze KPIs (automation workflows, net promotor score, manhour savings) and leverage insights to enhance offerings.
• Monitor user-feedback & Innovation: Monitor system performance and user feedback to proactively identify areas for improvement and stay current on Salesforce platform capabilities and industry best practices in digital customer experience
• Education: Bachelor’s in Commerce, Computer Science, Engineering, or related field, and MBA preferred
• Experience: MBA with 2+ years of experience in digital product management or Non-MBA with 5+ years of experience in building digital products in banking, fintech, or financial services
• Required skills: Strong expertise in AI, automation, Agile methodologies, and stakeholder management
• Preferred skills: Salesforce Administrator or related certification
• Work on cutting-edge AI and automation-driven digital products
• Be part of an innovative team transforming customer experience
• Competitive salary, growth opportunities, and a dynamic work environment