Greenway Health Hiring for Associate Business Analyst, Production Services at India Full Time

Job Summary

Provides client-facing teams with subject matter expertise (SME) to diagnose, troubleshoot, triage, repair and debug complex EDI issues. Monitors Clearinghouse enterprise application platform, system performance, and batch-level processing. Participates with daily clearinghouse operations and on-call production support.

Essential Duties & Responsibilities

• Monitors platform-level dashboards and EDI processing servers

• Provides after hours on-call production support

• Tracks occurrences and resolutions related to system performance

• Troubleshoots and documents Clearinghouse issues escalated from various support groups

• Communicates production issues to internal and external teams as applicable

• Participates with the deployment of Clearinghouse hot fixes and other related solutions

• Documents solutions for use by support staff

• Provides platform-level support to Greenway internal users

• May act as a liaison between various support groups and development

• May produce metrics based reporting for reported database problems and environmental concerns.

Education

• BS/BA in computer science or related field / work experience

Minimum Qualifications

• 1 to 2+ years’ experience in providing healthcare support, system analysis, IT and/or quality assurance for software applications

Skills/Knowledge

• Strong technical troubleshooting, problem solving, and analytical ability

• Experience providing advanced technical support preferred

• Medical software industry experience preferred

• Experience troubleshooting complex software or system problems preferred

• Experience documenting software defects

• Excellent communication skills required

• Basic programming / scripting skills