Guardian Life Hiring for Associate – Customer Service- Night Shift at Chennai, India Full Time

Job Description:

• 100% of production time to be spent logged in on calls or web chat

• Answer calls, chats & mails with an approach to deliver positive customer satisfaction

• Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision

• Focus on First Call resolution & accurate research initiation

• Maintain internal & client defined quality on calls

• Understands and contributes positively in meeting client SLA’s & targets

• Adheres to Customer Service Attendance & Accountability policies

• Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, First Call Resolution, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently

Take complete ownership of self-learning & development

Qualifications:

• Excellent verbal and written communication skills with least grammatical errors

• Basic computer operating skills required (MS- Office Applications)

• Appropriate Typing speed to be able to efficiently manage documentation during/post interaction

Location:

This position can be based in any of the following locations:

Chennai

Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being — mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com .