Guardianlinkio Hiring for Customer Support at Chennai Full Time

Guardianlink is a no code NFT launchpad and marketplace platform that allows Brands and Artist to publish their own NFTs. We are headquartered in Singapore with offices in India & Japan. We are unique because we are a “Branded NFT platform” for Brands, Artists, Talent, Athletes, Producers, and Musicians. Growing fast in this space, we have launched close to 40 exchanges around the world on our platform. Over the years, GuardianLink was designed to democratize NFT for every brand and for every artist. Check us out at www.guardianlink.io

What are you expected to do in this role?

We are looking for a customer engagement specialist and the purpose of the role is to liaison and bridging the gap between customer and our core team to comprehend and analyze customer requirements/ challenges and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer.

What to expect from the role

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid, and complete information by using the right methods/tools

Handle complaints, provide appropriate solutions and alternatives within the time

limits and follow up to ensure the solution

Keep records of customer interactions, process customer accounts, and file documents

Follow communication procedures, guidelines, and policies

Go the extra mile to engage the customer

Expected Skill

Good communication and presentation skills

0-1yr experience in relevant stream

Any graduate(Preferably Computer Science / IT background)

Good Analytical skills

Ability to use Microsoft Office

Flexible to work in rotational shifts

Job Types: Full-time, Regular / Permanent

Salary: ₹300,000.00 – ₹500,000.00 per year

Benefits:

• Flexible schedule
• Health insurance

Schedule:

• Day shift
• Rotational shift