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Private Jobs / Private Sector
HDB Financial Services Limited Hiring for Collection manager at Rānchī Full Time
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Collection Manager
Key Skills Required:
- Managing and monitoring delinquent account collection for the assigned portfolio.
- Managing a team of Field Officers.
- Required strong experience in Personal Loan product.
- Managing field visits on timely basis
- Appointing, managing & developing collection vendors to ensure collections from delinquent customers.
- Ensuring call centre activities are supported by robust field management.
- Preparing MIS reports to provide feedback to seniors, viz. Collection work flow
- Defining the parameters for evaluating and reviewing the pickup activities and implementing corrective actions.
- Putting vendor management in proper shape to ensure smoother operations.
- Formulating various processes related to customer services in initial phase and their compliance.
- Conducting meetings for setting up objectives and designing or streamlining processes to ensure smooth functioning of operations.
- Graduate
- 4-6 yrs of relevant experience.
- Good communication and pleasing personality.
- High level of Self Drive/Enthusiasm.
- Strong analytical and problem solving skills.
- Strong decision making skills.
- Strong inter-personal skills.