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Private Jobs / Private Sector
Headways Career Hiring for Sr Associate Technical Support at Chandigarh, Chandigarh Full Time
Headways Career is a Team of young Entrepreneurs aspire to evolve into Total HR Solutions located in Chandigarh which provides platform for job seekers to start off their career and help the companies to recruit the best candidates by supplying manpower across PAN India to all the Industries and verticals.
Job Description:
Essential Skill Set Required:
Provide technical support to international enterprise customers, for all managed service products, through customer interaction
Working experience with routers, switches, firewalls, SDWAN, VPN, VOIP, WAN, LAN. (Cisco, other vendors)
Provide network support and customer status in a complex multi-vendor environment
Knowledge and understanding of various networks and infrastructures.
Work with vendors, providers and internal partners
Troubleshoot network issues
Analyze incoming incidents, mark improvements and identify chronic cases
Communication with internal and external customers/partners calls, emails, chats
Ticket creation, updates, closure
Data collection and initial troubleshooting
Proficient in multitasking and staying on task
Engagement of higher tiers as necessary
Provide network support and customer status in a complex multi-vendor environment
Work with vendors, providers, and internal partners
Analyze incoming incidents, mark improvements, and identify chronic cases
Communicate with internal and external customers/partners via calls, emails, chats
Responsible for ticket creation, updates & closure
Data collection and initial troubleshooting
Engagement of higher support levels as necessary
Required Experience and Qualifications:
Any Graduate can apply (Graduation is must)
Good Communication skills
Knowledge of ISP / Broadband / Telecom
Functional Area:
ITES/BPO/KPO/Customer Service
Candidate Requirement
Essential Skill Set Required:
Provide technical support to international enterprise customers, for all managed service products, through customer interaction
Working experience with routers, switches, firewalls, SDWAN, VPN, VOIP, WAN, LAN. (Cisco, other vendors)
Provide network support and customer status in a complex multi-vendor environment
Knowledge and understanding of various networks and infrastructures.
Work with vendors, providers and internal partners
Troubleshoot network issues
Analyze incoming incidents, mark improvements and identify chronic cases
Communication with internal and external customers/partners calls, emails, chats
Ticket creation, updates, closure
Data collection and initial troubleshooting
Proficient in multitasking and staying on task
Engagement of higher tiers as necessary
Provide network support and customer status in a complex multi-vendor environment
Work with vendors, providers, and internal partners
Analyze incoming incidents, mark improvements, and identify chronic cases
Communicate with internal and external customers/partners via calls, emails, chats
Responsible for ticket creation, updates & closure
Data collection and initial troubleshooting
Engagement of higher support levels as necessary
Required Experience and Qualifications:
Any Graduate can apply (Graduation is must)
Good Communication skills
Knowledge of ISP / Broadband / Telecom.
Qualification:
Any Graduate