Headways Career Looking For TECHNICAL SUPPORT ENGINEER at Chandigarh, Chandigarh Full Time

Job Description: 
These duties include, but are not limited to, the following:
Provide product related support to ship/office staff.
Provide support to users related to IT hardware and software, through phone, web, WhatsApp & email.
Manage end-user client relationship on a day to day basis.
Maintain a knowledge base of known defects, issues, process, techniques etc.
Update and manage problem tickets appropriately
Learn and be proficient with advanced user configuration options
Be able to deploy applications and troubleshoot defects
Ability to understand the client’s business requirements.
Able to determine problems and deliver known solutions with a high level of customer satisfaction.
Provide 24/7 coverage, work in alternating shifts of day, evening and night.
Occasional travel/sail required for onsite implementations on vessel or office.
Provide trainings/demonstrations of company products to international clientele.
Job Types: Full-time, Regular / Permanent
Salary: 17,500.00 – 25,000.00 per month
Benefits:
Cell phone reimbursement
Health insurance
Paid sick time
Work from home
Schedule:
Rotational shift
Supplemental Pay:
Shift allowance
Education:
Bachelor’s (Preferred)
Work Remotely:
Temporarily due to COVID-19