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HEALOFY Hiring for HIRING FOR FEMALE CUSTOMER SUPPORT EXECUTIVE at Bengaluru (Bangalore), Karnataka Full Time
HEALOFY
HIRING FOR FEMALE CUSTOMER SUPPORT EXECUTIVE
About Healofy:
Healofy is Indias largest and most trusted content, community and solutions platform for mothers and mothers to be Rated #1 app in the pregnancy and parenting category on Google Playstore in India for the last 3 years
With 8+ million app downloads, Healofy has successfully created a strong community of over 600,000 Daily Active Users (DAUs), exhibiting industry-leading engagement and retention numbers. The platform also sees 1.5 million+ monthly website visits. With over 5 million consumable content (videos and infographics), 10 million+ Questions & Answers, multiple group chats, and discussion forums.
Healofy has the largest repository of motherhood content globally. Healofy is building a conversational commerce model using its community to build a portfolio of Healofy branded products serving the motherhood journey.
CUSTOMER SUPPORT EXECUTIVE
Job Location:
Bengaluru (Bangalore)
Job Description:
Role Details Key Responsibilities and Accountabilities:
Role Details Key Responsibilities and Accountabilities:
– Resolve customers’ concerns and answer customers’ questions to your best ability.
– Maintain a positive attitude and calmly respond to customers’ complaints.
– Listen to customers’ concerns, issues and questions along with indulging an empathetic and polite factor in the conversations.
– Manage Outbound and Inbound customer calls along with resolving the issues In a timely manner
– Identify customers needs and wants, clarifying information whenever possible
– Ability to be on phone for a long time and familiar using dialer systems
– Proven ability to build and maintain customer relationships.
– Managing high customer satisfaction by informing customers and collecting feedback about the company’s products/services and offers.
Requirements:
– Minimum Qualification- 12th Pass and Above
– Only FEMALE Candidates Eligible
– Min 2 Years of Relevant Experience
– Should be well accustomed to working in a Startup environment work culture
– Experience in an ecommerce or D2C industry is a plus
– Fluency in English, Hindi and regional languages
– Ability to work independently and in a cross-functional team environment
Functional Area:
ITES/BPO/KPO/Customer Service
Functional Role:
Customer Care Executive/Customer Service Exec
Candidate Requirement
Requirements:
– Minimum Qualification- 12th Pass and Above
– Only FEMALE Candidates Eligible
– Min 2 Years of Relevant Experience
– Should be well accustomed to working in a Startup environment work culture
– Experience in an ecommerce or D2C industry is a plus
– Fluency in English, Hindi and regional languages
– Ability to work independently and in a cross-functional team environment.
Experience:
Min 2 years
Qualification:
Any 10+2
Compensation Details
Salary:
3.00 Lakh to 5.00 inr
HEALOFY
Subhadeep Banerjee
Healofy, #140, 2nd Floor,,
above Jana Bank, Sector 6, HSR Layout,
Bengaluru (Bangalore), Karnataka
India 560102
Phone: 8431816658,