Hike Education Hiring for Customer Service Representative at Gurgaon Full Time

Roles & Responsibilities

 Outbound call process (min. 100 – 120 calls in a day).

 Completing 3 hours connected call duration by the day end.

 Grievance handling/ query handling based on the academics and curriculum.

 Taking feedback from the students.

 Handling escalations & cancellations of students, working towards retention.

 Handle student complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

 Responsible to revert on emails and Requests based on the program.

Job Type: Full-time

Salary: ₹22,000.00 – ₹26,000.00 per month

Benefits:

• Cell phone reimbursement

Schedule:

• Fixed shift

Supplemental pay types:

• Commission pay
• Performance bonus

Ability to commute/relocate:

• Gurgaon – 122022, Haryana: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma (Preferred)

Experience:

• total work: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Speak with the employer
+91 8800296793
Expected Start Date: 26/12/2022