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Hike Education Hiring for Customer Service Representative at Gurgaon Full Time
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Roles & Responsibilities
Outbound call process (min. 100 – 120 calls in a day).
Completing 3 hours connected call duration by the day end.
Grievance handling/ query handling based on the academics and curriculum.
Taking feedback from the students.
Handling escalations & cancellations of students, working towards retention.
Handle student complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Responsible to revert on emails and Requests based on the program.
Job Type: Full-time
Salary: ₹22,000.00 – ₹26,000.00 per month
Benefits:
- Cell phone reimbursement
Schedule:
- Fixed shift
Supplemental pay types:
- Commission pay
- Performance bonus
Ability to commute/relocate:
- Gurgaon – 122022, Haryana: Reliably commute or planning to relocate before starting work (Required)
Education:
- Diploma (Preferred)
Experience:
- total work: 1 year (Preferred)
Language:
- English (Preferred)
- Hindi (Preferred)
Speak with the employer
+91 8800296793
Expected Start Date: 26/12/2022