Hiring for Technical Support Analyst at Hyderabad, Telangana, India Full Time

Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
As a Smart Spot technician, you would work as a part of a dynamic team involved with providing technical support and issue resolution to internal and external customers which may include users of all types and skill levels. Responsibilities may also include global group access processing, ID tracking, maintenance of reporting logs, password reset assistance, PC hardware/software inventory checks and stocking of spare parts as well as more advanced troubleshooting and support for walk-up users.
Primary Responsibilities:

• Attend Walk-up users (including Leaders) for technical issues, efficiently and professionally, in a face to face interaction with end user or remotely

Troubleshoot & resolve OS, Network, Office 365, VPN, corporate applications issues with personal technical expertise or use Knowledge Library * If required, assign issues to the appropriate support group as needed

• Follow the escalation procedures according to service level agreement
• Use remote control tool to assist end users when needed
• Provide an accurate record of each call in incident management tracking tool, Service Now
• Demonstrate a depth and breadth of knowledge/skills in own area and is often able to apply these outside of own function
• Act as a technical resource to others to resolve problems, issues, errors or related
• Anticipate customer needs and proactively identifies solutions
• Plan, prioritize, organize and complete work to meet established objectives
• Inventory management of Laptops and Peripherals

Required Qualifications:

• Bachelor’s Degree or higher level of education
• 5+ years of experience with PC operating systems including latest Operating System, Windows 11, Windows 11, MAC OS
• 3+ years of experience in a customer service role
• 3+ years of Technology Support experience
• Experience with Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN)
• Experience with Office 365 (Word, Excel, PowerPoint, OneNote etc.)
• Mobile device support experience (Android and IOS)
• Hands on skills for laptop parts swap /replacement
• Written / Verbal communication skills
• Ability to enjoy challenging troubleshooting situations and pays attention to details
• Proven highly motivated individual with excellent consumer facing skill – sets
• Proven self – starter and able to work independently while being part of a decentralized team

Careers with Optum. Here’s the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.SM
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.