HOERBIGER Hiring for Application Support Analyst ( MS SQL) at Pune, Maharashtra Full Time

4 to 7 years of work experience

A degree qualification or equivalent in a relevant computer science discipline

Roles and Responsibilities

Provide second level technical support as part of the IT Operations team to deliver exemplary customer service to clients

Support, optimization and customization of our software using core Microsoft technologies

Managing cases, requests and enhancements using online tools and processes

Ensuring that client systems are fully operational and any loss of service is restored in a timely and efficient manner

Providing a high level of service to our customers and adhering to our strict SLAs for response and restoration times

Problem determination, workaround resolution, root cause analysis, major incident management

Deployment of service releases, patches, requests and customizations

Create productive relationships with and between key stakeholders

Ensure that solution and application support documentation is maintained to the highest quality and accuracy

Learn and apply the newly gained knowledge, resolve complex problems and work independently

Prepare and deliver on-site and in-person training to clients on test development tools, and advising on best practices

Provide on-site and in-person software installation of test development tools on client systems

Technical skills

Solid troubleshooting skills and the ability to identify the root of issues and solve re-occurring technical problems

Excellent organizational skills and the ability to work on multiple issues at one time throughout the day

Responsible for classification, categorization, and prioritization of incidents

Practical experience of Windows Server, SQL Server, IIS and networking

Ability to work both independently and as part of a team

Understanding of software development cycle

Basic experience in programming using Microsoft technologies such as C#, VB.Net, Web, HTML/CSS/JS, to improve efficiencies and provide workarounds to issues

Good knowledge and experience with MS SQL Scripts

Learning oriented

Company Profile

HOERBIGER is 125 years old Swiss company active throughout the world in the energy sector, the process industry, the automotive industry, the mechanical engineering sector, in safety engineering, and in the electrical industry. In 2021, its 5,862 employees achieved sales of 1.119 billion euros in 131 locations across 46 countries. Our products and services are used in reciprocating compressors, gas flow control units, vehicle drives, rotating unions, explosion protection, gas-powered engines, and in automobile hydraulics.

The Global Business solutions division (GBS) of Hoerbiger was established in 2007 in Pune, India . It provides software solutions like Engineering, CAD, Drafting, Material management, Software, SAP, Security and Financial services to the Hoerbiger Group Worldwide. We have our corporate office in the World Trade Centre, Kharadi, Pune.

It is our shared ambition to deliver excellence for our customers. As a result, we create an environment which allows our employees to develop their full potential and demonstrate initiative: people and success go hand in hand at HOERBIGER.

COUNTRY:
India

LOCATION:
Pune

COMPANY:
6IC-HOERBIGER India Pvt Ltd

TYPE OF JOB:
Full time

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