HSBC Hiring for AVP – Investigations Central Support GSC’s at Bengaluru, Karnataka Full Time

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If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of AVP – Investigations – Central Support

Why join us?

Financial Crime Investigations focuses on the specific financial crime threats the firm faces now and in the future, pioneering the techniques and technology that protect our business, our customers, and the many communities in which we operate from the harms associated with financial crime. Investigations harnesses intelligence, analytics, technology, investigation, information sharing, and public-private partnerships to achieve this end, always seeking the most effective and efficient means to do so.

Investigations teams have recently been established in multiple GSC locations with continued build in 2023-24 related to DRA implementation as well as other non-DRA investigation work. This role is required to support the VP Investigations Location Strategy and Business Support in the delivery of development and embedding of the future state organization design, support continued build of teams including core supporting administrative capabilities as well as efficiency and consistency in embedding the Investigations model across all GSC sites as required by the Head of Investigations offshore

What you’ll do:
Principal Accountabilities: Key activities and decision making areas

Primary day-to-day responsibilities include supporting the VP Investigations Location Strategy and Business Support:

Assist deliver Investigations offshore organization structures, including inward boundary changes (DRA roll out) and Investigations location strategy as appropriate.

Assist the workforce management (WFM) team and regions in the delivery of central resource planning and forecasting capabilities, including data and insights such as headcounts, vacancies, attrition, production capacity etc.

Work closely with relevant CAO teams to oversee smooth administrative execution of agreed FTE and budget boundary changes.

Assist support the administrative team supporting the raising of HATs, position IDs and all business administrative tasks related to billing and recharges.

Assist support all hiring and PNR related issues with relevant HR partners.

Support maintain the GBRT tool and timely review of BIA/BCP documents and support coordination of appropriate BCP testing.

Help review all PLAs with respective regions for consistency and maintain them centrally. Support the periodic review of these documents with respective regions/GSC teams.

As requested, liaise with site CRE and IT contacts for all local administrative matters such as adequate desks, IT equipment. Engage with site People initiatives and facilitate execution within Investigation teams.

Support in the execution the people strategy and employee engagement action plans across all GSC centres.

Support organizational change and business transformation through strong communications planning, collaboration with GSC Investigations leadership, stakeholders and Communications partner, and attention to detail during implementation

Requirements

What you will need to succeed in the role:
Understanding of HSBC Group structures, its business and personnel, HSBC’s corporate culture, processes and objectives with connectivity within the Group to utilise it effectively in problem resolution.

Experience in metrics, data analysis and providing management intelligence (MI) or other reporting highly required

Possess in-depth knowledge of financial budgeting and billing to relevant business framework level cost centers

Experience of report generations, presentations to senior stakeholders, data collations, data reviews

Should be effective in guidance, leadership and stakeholder management.

Knowledge of in any one or combination of tools such as PPT, Word, Excel Advanced level, SharePoint or similar workflow tools

Strong attention to detail, communications, planning, coordination, communication and interpersonal skills.

Lateral thinker, with ability to manage change and analytical ability to recognize areas of improvement and drive projects

Ability to think creatively to drive innovative/automation solutions

Excellent communication and inter-personal skills, with experience of dealing with managers at all levels.

Resourceful, creative and inquisitive approach to highly complex tasks

Continuously look to innovate and develop reporting capabilities using QlikSense, VBA Coding, advanced excel / SQL / Python / Power BI / Power query / Tableau etc.

Ability to manage data to collect organize and store in an efficient, secure and cost effective way.

Possess strong data analysis, data models, data visualisation techniques and understand business intelligence reporting tools.

Efficient and effective in understanding and using ETL methodologies.

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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