HSBC Hiring for Customer Service Executive (Voice), GSC’s at Hyderabad, Telangana Full Time

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role Customer Service Executive

Principal responsibilities:
Acquire and update knowledge on procedures on products.

Receive or make calls from or to customers (internal & external).

Provide information to customers based on requests made.

Use Call model effectively and work within Collections MOS Framework

Exhibit ownership of the business.

Ensure that each call / work is completed in accordance with established procedures and standards.

Identify and escalate potential showstoppers

Requirements

Qualifications:
Should have passed the Higher Secondary School examination or the equivalent. Higher qualification not a bar provided aspirations are commensurate with the position

Ability to speak and understand English fluently

Ability to write business letters and reports.

Excellent conversational/ telephone skills.

Ability to learn quickly, retain and transfer knowledge appropriately.

Ability to understand and interpret numeric data.

Flexibility to work in shifts.

Ability to build rapport with and relate to a wider range of people.

1 Yr relevant experience in Voice business.