IBM Hiring for Group Manager at Bangalore, India Full Time

Introduction

As a Strategy Consultant at IBM, you will help reinvent businesses and industries by developing and utilizing specialized knowledge of industry-specific and cross-industry competitive strategies. You’ll manage complex components of an engagement, working closely with clients and their customers to understand their pain points. Your strategic recommendations will drive change in a digitally-enabled era and give you the opportunity to collaborate with highly talented IBMers. Are you ready?

Your Role and Responsibilities

• You will be required to Manage Banking client in BFS industry and have the relevant experience in handling LCs, bills of collections, bill discounting and open account transactions

• Managing multiple client engagements / contracts across geographies- Operations support for establishing processes, metrics identifications and reporting

• Manage relationships with customers at the senior management level and ensure customer satisfaction.

• Establish and maintain robust tracking mechanism for key indicators of the operations to support decision-making

• Responsible for tracking and driving all process parameters ‘critical to quality’ for process delivery

• Assist management with career development activities for team members, team leaders and managers, including performance management, feedback and training

• Ensure adequate guidance & training of team members to process objectives & Customer requirements are met

Required Technical and Professional Expertise

• Understanding of UCPDC/ UPC guidelines

• Exposure to financial planning, forecasting and group reporting

• Should have in-depth knowledge of managing Banking operations metrics

• Focus on implementation – essential for process delivery as per SLAs/ SOW

• Ability to interact and manage multiple customers across the globe and handle escalations

• Ability and proven track record to manage large teams effectively

• Should have managed large teams

• Drive to continuously look for opportunities to improve metrics and the validation of the data

• Analytical and numerical ability

• Proven Presentation and communication skills with flexibility in work hours.

• Minimum of 14+ years of experience in Banking domain and preferably in a BPO environment.

Preferred Technical and Professional Expertise

• CDCS certification (especially if Ops entails handling of LC)

• Experience in control, risk focused and attention to detail

• Proven client/business focused communication skills

• Ability to liaise with Technology and communicate system requirements

• Ambitious individual who can work under their own direction towards agreed targets/goals

• Proven change management and be open to it good time management and work under tight deadlines

• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed

• Maintain technical knowledge by attending educational workshops, reviewing publication

About Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world’s economy. IBM Services partners with the world’s leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.