IBM Hiring for Operations Specialist at Bangalore, India Full Time

Introduction

A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows. 

You’ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat. 

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you’ll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.  

Your role and responsibilities

Operations Specialists who will be accountable for the delivery of all data processes in scope of the Global Operations Services Center. The processes in scope support commercial and marketing back-office activities such as Sales Reporting, activity reporting, e-permissions, incentive calculation, user set-up, user acceptance testing, tools & application day to day administration and working with peers across the team .

You will be expected to:

• Deliver data validation and stewardship for data sets in scope

• Deliver reporting and analytics to Commercial Operations colleagues

• Deliver data extractions from multiples databases

• Deliver calculation, attainment, monthly data upload, validations and reporting of Field Force Incentives

• Manage and administer in scope Field Force & marketing related applications e.g. SFA, promotional materials

• Deliver self-service technical configuration of Field Force related applications

• Propose and deliver solutions and ideas for any problems and issues faced

• Prioritize requests and manage workload according to plan

• Follow SLA & guidelines and timeline established for the team

• Deliver high quality for any activities in scope

• Propose continuous improvement of processes in scope

Required technical and professional expertise

Preferably 1 year + experience in service delivery or shared service delivery.

• Service oriented/Customer service mindset

• Excellent IT literacy/knowledge required (technology savvy)

• Experience in commercial system administration

• Advanced Excel skills (working with formulas, parameters)

• Experience in data stewardship, reporting and analytics delivery

• High level of independent and service oriented working attitude

• Able to demonstrate strong analytical and quantitative skills

• Able to fact-based challenge and detail oriented

• Understanding of cultural differences and desire to work in a multicultural environment

• Fluency in both written and verbal English is a must.

Preferred technical and professional experience

• Preferable knowledge in CRM & commercial tools such as Salesforce.com, Cegedim-MI, Veeva Vault, etc.

• Background in pharmaceutical market preferable