Introduction
System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client’s IT operation.
Your Role and Responsibilities
Your understanding customer IT-DR for On-Prime/Off-Prime/Hybrid Infrastructure for the application Your understanding DR-DRILL Manual RUN-BOOK, to map them into IBM Resiliency Orchestration solution(Sanovi DRM solution).
Perform updates, revisions
Materials subject to maintenance include : LLD,HDL, Solution Design/Approach document, Technical Reports , PPTs, FAQs, White papers, etc.
Develop Operational (or) technical training contents in the form of PPT presentations,
Demos and Webinars for the implementation landscape(customer environment).
Training audience will include Internal/Channel Partners/Customers.
Continue to develop Subject Matter expertise through external and internal training and excel as a technical evangelist in the latest Disaster Recovery area of expertise.
Engage with IBM Sales/Presales when required and provide subject matter expertise/demo’s and participates in sessions with Executive briefing with the customer. This involves briefing and discussion at Executive level. Along with key responsibility of implementing product on-site at customer place coordinating with customer/customers-vendors/partners.
Required Technical and Professional Expertise
Strong understanding of the Data Protection (Back-up & Recovery, BCP – DR, Storage Replication, Database Native Replications, Data Archival & Retention) for application workloads such as MS SQL, Exchange, Oracle, SAP, VMware, Hyper – V, azure, AWS Blumix etc.
Design document and deployment of end-end data management workflow is must.
Preferred Technical and Professional Expertise
About Business UnitThis position currently sits within Global Technology Services (GTS) Infrastructure Services (IS) or a shared services function supporting GTS.
As announced in October 2020, IBM intends that its managed infrastructure services business of the GTS organization will become an independent company named Kyndryl by the end of 2021, creating two distinct and powerful market-leading companies.
Together, we will advance the vital systems that power the digital economy. Serving over 4,600 technology-intensive, highly regulated customers, including over 75% of the Fortune 100, our people will design, run, and manage the most modern and reliable technology infrastructure that the world depends on today.
We will work flexibly and in partnership with our customers to amplify business outcomes while always pushing ourselves to improve and meet all opportunities. Come join our team of diverse, devoted, and empathetic technology experts who are at the center of discovering what’s next.
Please note: The final decision if this position will transition from IBM to Kyndryl is yet to be confirmed.
Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world’s most unique challenges? And ready to shape the future for millions of people? If so, then it’s time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It’s time to define your career.
About IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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